Transparent Communication and Feedback

We foster an open culture where suppliers, crew, partners and any of our stakeholders can share suggestions, raise concerns, or log formal grievances without fear of retaliation or barrier.

If you have feedback, suggestions, or a grievance:

Please use our secure form here. Submissions are reviewed fortnightly by our People + Culture Director and Head of Responsibility + Impact (our dedicated Grievance Managers).

If you require alternative formats or accommodations to submit feedback or raise a concern, please inform your primary contact or email jennie@seedmarketingagency.com.

Where possible, we encourage you to discuss any grievance with your immediate contact. We hope the majority of grievances can be resolved at this stage. Where a more formal grievance is accepted, the following path to resolution will be followed:

Acknowledgement: Written receipt and next steps provided within 14 business days.

Investigation and communication: Formal claims investigated within 10–15 business days, with regular progress updates provided.

Resolution: We aim to reach a formal resolution within 30 business days, with a written outcome provided. Appeals may be lodged within 5 working days of closure.

All records are maintained confidentially, and annual grievance logs are presented directly to our leadership team to evaluate and refine our operations continuously.

More information

As a certified B Corporation™, our Responsible Business Policy aligns with the United Nations Sustainable Development Goals (SDGs) across our People, Practice, and Planet pillars.

For questions on our Responsible Business Policy, accessible adjustments, or our broader JEDI and sustainability commitments, please contact: jennie@seedmarketingagency.com

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